Refund policy

Our 30-day return policy states that you have 30 days after receiving an item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn or used, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at urbanpetandco@gmail.com. Returns should be shipped to the following address: 

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.

For any questions about returns, please contact us anytime at urbanpetandco@gmail.com.