Privacy policy

Last updated: August 4, 2026

UrbanPetandCo operates this store and website, including the information, content, features, tools, products, and services, to provide you, the customer, with a convenient shopping experience (the "Services"). UrbanPetandCo is powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or otherwise transact with us through the Services, or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the provisions of this Privacy Policy regarding the collection, use, and disclosure of your information.

Personal data we collect or process

When we use the term "personal data," we mean information that identifies or can reasonably be linked to you or another person. Personal data does not include information collected anonymously or de-identified so that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, based on your interaction with the Services, where you live, and as permitted or required by applicable law:

Contact information, including name, address, billing address, shipping address, telephone number, and email address.
Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
Account information, including username, password, security questions, preferences, and settings.
Transaction data, including items you view, add to your cart, add to your wish list, purchase, return, exchange, or delete, and past transactions.
Communications with us, including information you include in communications with us, such as when you submit a dispute to customer support.
Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information, including information regarding your interaction with the Services, as well as how and when you interact with or browse the Services.
Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;
Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to implement certain technology and when they collect or process your personal data on your behalf;
From our partners or third parties.
How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

Providing, personalizing, and improving the Services. We use your personal data to provide the Services, as well as to enforce our contract with you; process your payments; fulfill your orders; remember your preferences and items you are interested in; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; allow you to post reviews; and create a personalized shopping experience, such as product recommendations related to your purchases. This may include using your personal data to personalize and improve the Services.
Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you online advertisements for products and services within our Services or on other websites, including based on items you've previously purchased or added to your cart, and other activities within the Services.
Security and fraud prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience.